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Gorka Hernandez Villalon, iOS developer and AI automation specialistGorka Hernandez
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Gmail Customer Support Agent N8N

Customer support agent on Gmail with n8n + LLM.

n8n template connecting Gmail, a knowledge base and an LLM to answer support tickets automatically in the brand voice.

Problem, stack and result

Problem solved

n8n template connecting Gmail, a knowledge base and an LLM to answer support tickets automatically in the brand voice.

Technologies used

Core stack: n8n, Gmail API, LLM. Project technologies: n8n, Gmail API, LLM, OpenAI.

What I did

My role was Author. I worked on the technical implementation, product approach and enough documentation for the result to be explained and evolved.

Result or learning

Automatic classification of incoming emails. Responses grounded in knowledge-base context.

Highlights

  • Automatic classification of incoming emails.
  • Responses grounded in knowledge-base context.
  • Configurable human escalation.

Related projects

More work by Gorka Hernandez Villalon connected by stack, approach or type of problem solved.

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